We answer every message. For help with the app, a bug report, a question about your account, or anything else:
Support: support@healthsyncai.ca
Privacy questions: privacy@healthsyncai.ca
Legal: legal@healthsyncai.ca
We aim to reply within two business days.
Version 1.0 is free. There are no subscriptions, no in-app purchases and no advertising.
On iPhone, HealthSync AI reads from Apple Health. On Android, it reads from Health Connect. You do not connect each device separately — Apple Watch, Fitbit, Garmin, Oura and Whoop all write into Apple Health already, so connecting once covers every device you use.
No. Access is read-only. HealthSync AI never writes to Apple Health or Health Connect.
Open the Health app on your iPhone, go to Sharing → Apps → HealthSync AI, and check that the data types you want are switched on. Then open HealthSync AI, go to Settings → Wearables and tap Sync Now. Data written by another app or device can take a few minutes to appear in Apple Health before HealthSync AI can read it.
Settings → Privacy & Data → Export My Data. You will get a complete JSON file of everything stored in your account, which you can save or share.
Settings → Privacy & Data → Delete Account. You will be asked to type DELETE to confirm. Deletion is immediate and removes your account and its health data. This cannot be undone.
No. HealthSync AI is a wellness and administrative tool. It does not diagnose, treat, cure or prevent any disease, and it is not a substitute for advice from your doctor or pharmacist. Always consult your healthcare provider before making changes to your care.
Your account data is encrypted in transit and at rest. See our Privacy Policy for the full detail on what we collect, how long we keep it and who it is shared with.
When you email us about a bug, it helps to include:
Please do not include passwords in your message. We will never ask for one.